Shipping & Return Policy

*** IMPORTANT UPDATE 13/06/2022 ***

If you are having some difficulties with making a purchase, or you have made a purchase but no order is showing on your account, please contact us as soon as possible so we can help you through this - info@afinix.org

The payment system we use, Viva Wallet, is having a few technical difficulties with their newest update, which is leading a small number of individuals to experience a difficulty with placing an order.


~~

AFINIX SHIPPING & RETURN POLICY;

All parcels are shipped from Monday to Friday.

The Royal Mail offer a small collections window on Saturday morning; so it is possible an order can be shipped on Saturday, but there is no guarantee.

Shipping hours for Royal Mail services are from 8am to 2.30pm, and DPD are from 8am to 12.30pm.

Any orders placed outside of the working hours/days (including bank holidays) will not be shipped until the next working day.

Please read through the different Shipping Methods available to ensure you are choosing the method most relevant to you.

Additional notes:

We cannot cancel, edit or change order details once they have been packed and processed. We will try to accommodate order amendments and cancellations [before processing], however we receive a large volume of emails daily and offer same day shipping, so we cannot guarantee it will be possible.

The DPD Next Day method does not offer a Saturday delivery, however the Royal Mail Next Day does.

Royal Mail, DPD and other couriers may experience delays; Afinix cannot be held responsible for these delays as we have no control or influence over the parcels once they have left the warehouse and have been marked as 'dispatched'.

We can only accept Returns for damaged or broken goods; if the order you have received is not correct you will be issued a refund or store credit - the shipping fee will only be compensated if the incorrect item was the only item in your order.

We can only ship orders once you have completed the Age Verification process. If you are unsure or would like some help, please contact our Customer Service team - info@afinix.org